Problem

Google search is not working or not accessible. You may be prompted by a security message similar to the following.

or

Solution

If the message does not include the "I'm not a robot" section per the first image above, and you are using a BYOD tablet or laptop on the College network, please follow the instructions here to reconnect and reconfigure your laptop or tablet as you will need to properly install the latest security certificates.

1. Click in the check box as shown.

2. You may then be prompted with a further screen asking you to identify elements in the photograph. In this example you are asked to click in the boxes containing vehicles, then click a Next or Verify button at the bottom of the image.

3. Assuming you have selected correctly, a tick should appear allowing you to click the Submit button to resolve the issue and continue with Google.

Additional resources

Google reCAPTCHA article

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