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Background

Community Portal lets you see and edit the details we currently have stored for you in our database. If you move house, change email address or phone number, or even change your name, you can use Community Portal to advise us of those changes. This article explains how to update your details.

You will need to sign in to Community Portal to make changes. If you need assistance with that, read the article Sign into Community Portal.

Step-by-step guide

The steps below show how to edit your details. In this example, we'll imagine a parent is entering a phone number and filling in a minor detail missing from the address. this general process can be used for any piece of information stored in Community Portal.

  1. After logging into Community Portal, click/tap on the My Details tab.


  2. You will see a list of tabs near the top of the screen. The tabs are labelled with the names of your children, your name, and other members of your household. Click/tap the name of the person whose details you want to edit. (Your name will might already be selected.) 

  3.  The left-hand side of the screen will show a list of categories. The contents of the list will depend on whether the selected person is a student or parent/guardian. Click/tap the category for the item you want to edit. (In this example, we'll assume Addresses has been clicked.)

    Parents/GuardiansStudents
  4.  Click the word Edit located to the top-right of the information you want to edit. 


  5. Make the necessary changes to the information. In this example, the country has been set to Australia and a home phone number has been added.)

  6.  Click/tap Save (located to the top-right of the section you are editing).


    After you have saved the changes, you will briefly see a confirmation message:  


    You will also notice that all the items you changed have an 'i' (information) icon beneath them together with the value that you have replaced. Click/tap the icon to see the more details about the change you made. ('N/A' is used for items that were previously blank.)

 

What happens next?

The administrators at your campus will briefly review your changes and then approve them. After that, the changes will become permanent in our system. In almost all cases, this approval will occur within two business days if not much sooner. On rare occasions, we may contact you directly if a change reqyes

 

 

 

Test time out and document:

 

 

Additional resources

 

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